FAQ
A1: Our bulk pricing is based on three key factors:
- Order Volume – Higher quantities = lower unit costs (e.g., 1,000 units vs. 10,000).
- Customization Level – ODM & OEM. Logo, packing, usermanual, Thank you card customization.
- Materials & Features – Strap ( Silicone, Steel)
Q2: No hidden fees—ever. Your final cost depends on:
- Shipping Terms: We clarify upfront whether prices are FOB (ex-factory) or DDP (door-to-door, taxes included).
- Local Taxes: Import duties vary by country (we’ll estimate these for you).
- Service Level: Standard vs. express shipping, insurance, etc.
Before production, we provide a detailed breakdown so you can approve all costs confidently
Absolutely! Long-term partners enjoy more than just discounts - they receive premium benefits including:
- Priority production slots (faster turnaround)
- Dedicated account management (24/7 support)
- Exclusive R&D collaboration (custom solutions)
- Loyalty pricing tiers (scaled savings)
The longer we work together, the more value we deliver. Let's discuss your partnership goals."
A5: Yes! We provide detailed proforma invoices (PIs) within 24 hours, including:
- Itemized costs (unit price, MOQ, customization fees)
Shipping terms (FOB/DDP, estimated taxes*) - Payment terms (50% deposit, 50% before shipment)
- Validity period (typically 30 days)
A6: For orders above [X] units/$[Amount], we recommend a formal contract to protect both parties. It ensures clarity on:
- Product specifications (materials, QC standards)
- Delivery timelines (penalties for delays)
- Payment terms (milestones, refund policy)
- Intellectual property (NDA for custom designs)
Shipping
A8: We are responsible during manufacturing. Shipping time depends on terms.
We tailor shipping to your budget and timeline:
✈️ Air Express (3-7 days):
Best for samples/urgent orders (<100kg)
Door-to-door with DHL/FedEx
🚢 Sea Freight (15-35 days):
Cost-effective for bulk orders (100kg+)
FCL/LCL options with customs clearance
🚚 Land Transport (Asia/EU regions):
Cross-border trucking for neighboring countries
Delivery times vary by method and destination:
✈️ Air Express: 3-7 days (door-to-door)
🚢 Sea Freight: 15-35 days (port-to-port)
🚚 Land (Asia/EU): 5-12 days
We manage full customs clearance for hassle-free delivery:
🛃 For DDP (Delivered Duty Paid) Shipments:
We handle all paperwork, taxes, and fees (included in your quote).
📦 For FOB (Ex-Works) Shipments:
We provide pre-filled commercial invoices, packing lists, and HS codes for your broker.
📑 Standard Export Docs (Provided Free):
Commercial Invoice
Packing List
Certificate of Origin
📜 Compliance Certificates (Product-Specific):
CE/FCC/ROHS (Electronics)
A2: Start with 100pcs. For customize 1000pcs. Some models are excluded.
A3: Yes. Tell me details.
A4: Yes, We have technical team to support clients.
A1: Smartwatches & Robot Vacuum Cleaners.
Q2: We are located in China, Guangdong, Shenzhen, Longhua.
But we supply products all over the world.
A2: It's depends on clients. If new clients, They like to take sample. If long-term they trust our quality control process.
A: Of course. Send me the product model, quantity and destination address.
A5: Yes. They are certified. And provide required certification during custom clearance.
A7: We check each one manually. There is no possibility to defects.
A7: We don't take refund otherwise product has serious problem.
1. Find Reliable Suppliers.
2. Arrange Logistics （ There are so many logistics company they will support you).
3. Clear Customs